Questions and answers

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I want to keep all mails in the federal way post office from 1/7 - 4/17. what should i do that?

If you go online to the USPS website, there is a hold mail request you can submit.

Hello good day, a question I want to send a box for Mexico with you I can do it and what it cost would be and the days to arrive

Yes, you can ship a box to Mexico with us. The cost and how many days would be based on the type of mail service used, size of the package, and how much it weighs. At this point in the holidays, Express Mail Guaranteed would be the only sure way of getting it there.

when are self service hours

Hi Lauren! Mon-Fri, 6am to 6pm. Saturdays 6am to 2pm.

Hi, I may have sent a tennis racket to this location by accident. Is there any way you guys can ship it to a new address and i can pay for the shipping fees? Thank you.

Hi Kevin. There's something called Package Intercept, and you can use it on the usps.com website. If it hasn't arrived at it's destination yet, it can be intercepted and rerouted. You can also request recalling a package if it has arrived, but the only scan is "Available for Pickup." All of these options are available on our website.

What is the number so I can speak to a human.

It's listed here.

I have a package that has was accepted there from a seller. On 5/17 it was accepted but says shipment received package acceptance pending. Why? Every time I track it says the same thing for going on 5 days now. I should have it already. Why?

Hi B Breezy. I sent you an email response a little while ago, and I hope you've seen it. The last scan was at the Seattle Network Distribution Center rather than our office. This is a decades long issue, and I find myself answering this same question for supervisors, postmasters, customers, and employees up to 75 times a day. Ask your local post office to contact Seattle NDC Package Inquiry, and they'll have a response for them. Samuel, post as a new question.

There is a box mail in our neighborhood for at least 8 households, the mail box was hit by a car and now is on the floor. (S 283rd St 98003) We did not received any letters since then. what is going to happen now? how and where do we report it?

Twin Lakes Post Office, located at 1815 SW Campus Dr. They're more than likely holding your mail and should be able to tell you where the situation stands. If you have a homeowner association, you'll need to report it to them to start the replacement process.

Who can I contact about DeadMail headed to Federal Way Recovery Center???? What does Dead Mail Mean?

https://missingmail.usps.com/ . The URL will change to something like: https://reg.usps.com/login?app=MRCS&appURL=https%3A%2F%2Fmissingmail.usps.com%2F which is what it's supposed to do. "Dead Mail" means items found loose in the mail that generally came out of a package or a package without any addresses on it. These go to the Mail Recovery Center in Atlanta, which is what "Dead Mail" used to be called.

How do I talk to an actual person over the phone?

Use the number listed here.

But yeah like I was saying I'm supposed to receive by the package by the 16-23rd of April and that would be this morning but the package acceptance is still "pending," I want my dog vest like very soon

Hi Eric! Without the tracking number, we can't analyze what's going on. Contact us at 98003AuburnWA-FederalWayStation (at) usps.gov, and we'll hook you up. If acceptance is pending, I'll need to find out why, and only our internal tracking might give me some clues.

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